Privacy Policy
Effective Date: September 2024
At MoveInLab, we are deeply committed to safeguarding your privacy, particularly regarding SMS communications. This Privacy Policy details how we collect, use, store, and protect your personal information, adhering strictly to legal and carrier requirements, including those set forth by The Campaign Registry (TCR) and other relevant regulatory bodies.
1. Information We Collect
- Personal Information: We collect personal details such as your name, phone number, and email address when you voluntarily opt-in for SMS communications.
- SMS Data: We also collect SMS message content, delivery status, timestamps, interaction history, and consent records to ensure full compliance with carrier regulations and to enhance our services.
2. Consent for SMS Communications
- Explicit Opt-in Requirement: We require clear, explicit consent from you before sending any SMS messages. This opt-in process involves stating what type of messages you will receive (e.g., property updates, appointment reminders) and how often you will receive them.
- Detailed Disclosures: When you opt-in, we will provide detailed information regarding the purpose of the SMS messages, the types of information communicated, and their frequency.
- Opt-out at Any Time: You can opt out of SMS communications by replying “STOP” to any SMS message you receive or contacting us directly via email or phone.
3. Use of Collected Information
- SMS Communication: We use the personal information you provide solely to send SMS messages related to the services you’ve opted in for, including real estate updates, reminders, and relevant communications.
- Regulatory Compliance: We retain SMS data, including consent records, according to legal and carrier regulations. We ensure all data is stored in compliance with applicable laws to meet reporting and auditing requirements.
4. Data Sharing and Retention
- Service Providers: Your information is shared only with trusted third-party service providers responsible for sending SMS messages on our behalf. These providers are contractually obligated to protect your data and adhere to strict confidentiality agreements.
- Legal Compliance: We may disclose your personal information if required by law, court order, or in response to valid legal requests by public authorities.
- Data Retention: Consent records and other SMS-related data are retained for the duration required by law or as long as necessary to provide you with services. Personal data that is no longer necessary will be securely deleted in compliance with applicable data retention policies.
5. Your Rights
- Access and Deletion Requests: You can request access to or delete your data anytime. We will process such requests in compliance with legal retention requirements, meaning some data may be retained where legally mandated.
- Data Portability: Where applicable, you may request a copy of your data in a structured, commonly used format.
- Opt-out of SMS: You can easily opt out of receiving further SMS communications by replying “STOP” to any message you receive or by contacting us directly. Your request will be processed immediately, and no further messages will be sent unless legally permitted.
6. Security of Your Data
- Robust Security Protocols: We employ stringent security measures, including encryption and access controls, to safeguard your personal information. While we strive to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
- Data Breach Response: In the unlikely event of a data breach, we will notify affected individuals and regulatory authorities as required by law and take immediate steps to mitigate any potential damage.
- We do not share or sell phone numbers to third parties for marketing purposes, and your consent to receive our SMS messages is not passed on to any third party or affiliate for their marketing use.
7. Changes to This Policy
- Periodic Updates: We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. When changes are made, we will notify you by updating the effective date at the top of this page and sending notifications through appropriate communication channels, including SMS or email.
8. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us: